Customer Service Supervisor

Posted 3 months ago

Performance In Transportation

Job purpose

To oversee our customer service department and assist Sales team. This individual will also act as Sales & Marketing Coordinator for the organization.

Duties and responsibilities

  • Prepare and monitor reports, variance and accrual issues
  • Prepare, proof and edit documents, presentations and rate proposals as requested
  • Run and review daily reports – available loads by date, unit-load matching reports, billing comment reports, etc.
  • Maintain and organize customer files and general department records
  • Set up and manage key vendor accounts as needed
  • Replying/contacting sales prospects
  • Creating and maintaining customer track and trace (web tracking) accounts
  • Preparing and mailing out marketing materials and sales promos
  • Create sales reports as requested
  • Daily activities include sales calls, proposal preparation, pricing, develop and penetrate new markets, maintain current customers and generate prospects
  • Coordinate Customer Service retention meetings/gatherings

Supervise Customer Service

  • Manage and submit payroll for Customer Service
  • Coordinate and implement monthly weekend coverage calendar for Customer Service
  • Coverage for Customer Service Staff as necessary
  • Coordinate or maintain interoffice relationships with the Customer Service and Operations departments

Qualifications

  • 2-5 years in Transportation Industry
  • High School Education
  • Ability to work independently and lead a team
  • Superior attention to detail and organization skills
  • Excellent written and verbal communication skills
  • Strong computer skills
  • Strong ethic and ability to provide consistently
  • Excellent customer service experience by maintaining the highest degree of courtesy
  • Confidentiality and professionalism
  • Strong knowledge of Microsoft Office Outlook, Word, Excel, PowerPoint, AS400)

Working conditions

Office environment

Physical requirements

  • This job requires sitting 95 percent of the time
  • This job requires entering data 90 percent of the time
  • While performing the duties of this job use of his/her hands and fingers for typing, handling paperwork and small objects.
  • Must use computer and telephone equipment.

Direct reports

Customer Service

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